NEED ADVICE? CALL NOW. 888.743.3673
Fencing made in the USA
Guaranteed lowest price
Ordering Information
Product Information
Contractor's Program


Home >  Shipping Information

    Shipping Information

We now offer the homeowner, do-it-yourselfer, and fence professionals wholesale pricing over the Internet and shipping is free for all orders in our Outdoor Products Division.

We do sell and ship to our friends in Canada! Please call us for a quote at 888-743-3673

When purchasing Outdoor Products - Choose **Arbors, Pergolas, Mailbox Post** for the shipping method for free shipping of these items!

Shipping is only for the lower 48 states - Alaska and Hawaii are not included. If you live in Alaska or Hawaii -please e-mail us and we will calculate shipping for you.

Right now our vinyl pergolas and patio covers typically take 6-8 business days to ship. Arbors, Trellises, and other outdoor products are shipping in about 2-3 business days. After it ships - it will take 3 to 5 business days in transit (depending on your location).



Your Vinyl Pergola and Vinyl Patio Covers will be coming to you directly from our manufacturing facility. It will be necessary for you or your representative to be on site at the time of the delivery to unload the truck. Our trucking companies will call before arriving to arrange a day and time for delivery.

Most shipments are typically delivered on pallets. The pallets are typically broken open to be offloaded by hand or you can use a forklift. Most residential deliveries will need to be offloaded by hand. Depending on the size of your order - you must have another person(s) to help unload the truck. The driver is only responsible to get the order to the end of the truck (if possible - orders with 12' extrusions and longer may not be able to be moved to the back of the truck). It is the recipients responsibility to remove it. This only applies to Motor Freight deliveries not any order that can be sent via UPS.

The items come ready to assemble - all rails are routed, all pickets are cut, all posts are routed. The items will need to be put together on site.

USAVinyl loads the truck with the correct items and takes a digital picture of the materials before leaving our facility. All orders are fully insured by USAVinyl. After the materials have left our facility it is the trucking company's responsibility to get it to you in good condition. Any shortage or damage must be noted on the bill of lading at the time of delivery. USAVinyl is not responsible for any damage or shortage caused by the delivery company. If customer requests incurs additional overtime, incurs a re-delivery fee, or uses other optional service from shipper, customer must contract these services directly with shipper and pay driver at time of delivery. In compliance with DOT guidelines, shipper only guarantees product to be free from damage when the truck drives onto the customers property. Customers are responsible for unloading the truck and assume full liability for damage to material while unloading - even if driver assists. Customer understands that each trucking company provides insurance for damaged or shorted material while in transit. Problems are rare, but if they do occur, sign and mark the problem on the Bill of Lading. An insurance adjuster will be assigned in your area and you will be notified of the steps being taken. Make all claims promptly. Frequently an inspector will be sent out to see the damage or to note a shortage. It is the customer's responsibility to seek reimbursement from the trucking company for any damages or shortages. USAVinyl will always try and help our customers any way we can.

Refused deliveries incur a 35% re-stocking fee plus applicable cancellation fees, in-bound freight charges, and shipping and handling back to the manufacturer at the customer's rate. Please do not refuse a delivery, contact USAVinyl for a RMA. You can cancel your order within 24 hours of placing your order.

Upon delivery of your order make sure that you check the pallet/pallets for your name and invoice number.

When asked to sign any delivery receipts it is important to put “Subject to Inspection” and sign your name.

You must report any product errors within 48 hours of receipt. After 48 hours it is the customer’s responsibility to file all insurance claims with the carrier for any damages, errors, or missing product.



American Fence Association