At USA Vinyl, we take fencing seriously. We manufacture the products we sell, which means you'll always get quality merchandise at the lowest possible price. In our minds, however, that's not enough. Customer service is truly a top priority for us - it's what makes us unique. Whether you're calling to place an order, or to request free installation support, you'll speak with real fencing professionals located in our Ohio facility. We do not outsource customer service, or our manufacturing. Your fencing project is simply too important to be left to amateurs.

Customer service that starts before you place an order

Many fencing companies are so eager to make a sale that they don't take the time to listen to your individual needs and requirements. We believe that such an approach is both inefficient and unethical. We put our reputation on the line every time we make a sale, which is why we spend the time to ensure you order the right products for your individual project. For example, our competitors enable you to order fencing simply by the square foot. They don't take the layout of your particular landscape into consideration. Our method for estimating what you'll need to complete a project is much more accurate. We don't take short-cuts.

To start, we ask that you fax or email your layout to us (including your name, address, telephone number, desired fence style, color, and post cap style), and we'll put together a custom quote suited to your individual needs. Our fax number is 1-614-771-4806. Our email address is info@usavinyl.com.

If you place an order online using our worksheet, rest assured. We inspect every order before it leaves our facility to make sure you ordered the right parts. If we see a problem, we'll contact you.

Customer service that stays with you after you've placed an order

When you buy a fencing product from us, you'll get detailed instructions. You'll also have the piece of mind in knowing that we've shipped all the necessary parts for your project. If you run in to a problem, or could benefit from expert advice, simply give us a call. You'll speak with a real fencing professional who will offer you free implementation support.

Sun-Down Rule

Our professional installers and staff will always get back to your emails and phone calls within 24 hours, Monday through Friday.